Deepak Som

We live in an age where we find ourselves intricately connected to our phones. And no matter how big of a techie we think we are, figuring out a new phone’s functions can be quite a puzzle. This is where a well-crafted user manual for phones becomes an invaluable guide, helping us make the most...

Today, information is our greatest asset and biggest challenge, and most businesses have seen both sides of the coin. When it comes to a structured approach to storing and sharing information, external documentation is the desired side of the coin.  It’s not just a collection of user manuals, API guides, or help sections; it’s a...

The sea of complex regulations and processes makes creating policy and procedure manuals really challenging.  Policy and procedure manual templates can tackle this challenge by simplifying documenting your organization’s policies and procedures. With just a few clicks, you’ll have a comprehensive manual tailored to your needs. In this blog, we’ll delve into the essential elements...

Imagine a situation where your employees have all the information they need right at their fingertips, and confusion is replaced with clarity.No, it’s not a dream – it’s a reality you can foster within your organization with user manuals for your workforce. In this blog, we will discuss what a user manual for work is...

Customer support is complex as today’s customers are demanding, empowered, and impatient, so businesses are rethinking their existing strategies. The best effort you can put in is to create a knowledge base that can serve as a viable solution to give 24×7 self-help support to your customers. “By creating a knowledge base that effectively informs...

Whether a complex software application or a simple household gadget, the bridge between frustration and functionality often lies in a well-crafted user manual.  The subject of how to create a user manual document is not just about producing a set of instructions; it’s about crafting a lifeline that empowers users to harness the full potential...

Business owners and customer service representatives know the struggle to provide clear and concise instructions to customers.  That’s where the power of an instruction manual comes in to provide a step-by-step guide on how to use, assemble, install, or troubleshoot a product. In this blog, we will discuss how to create an instruction manual, discover...

Did you know? As per a survey by Salesforce, 89% of millennials use a search engine to find answers before making a call to get customer service 70% of customers prefer to use a company’s website to get answers to their questions rather than use phone or email. Who would have thought a decade ago...